Securely report issues, incidents, or concerns from anywhere at any time with this flexible, tailorable solution
The Incident Management application gives you proactive control over the management of incidents across your entire enterprise—from initiation to resolution. Securely report issues, incidents, or concerns from anywhere at any time with this flexible, tailorable solution. With automated real-time status and embedded IBM Cognos reporting, you get the clear visibility you need to mitigate vulnerabilities and reduce damage.
- Always-on global incident submission and tracking offers round-the-clock, enterprise-wide incident submission, and allows all to track the status of their incident with the built-in ticketing system.
- Ensure complete, actionable data with the ability to specify the data you collect by incident type and user profile. Users can attach any type of support documentation required for you to get the complete information you need to take action.
- Stay proactive with automated status updates that occur as an incident moves through your workflow, following rules you specify. Determine which notifications are sent to which stakeholders at key milestones, and route using custom workflow rules to match your approval process.