The devices still respond to voice commands. Press and hold the button on the plug. The option to reset is located in settings under device on the Kindle Fire tablets and in the settings menu for Kindle ereaders. The screen is frozen or my Amazon Fire tablet is unresponsive. This will keep the Amazon Tap from switching between the two networks, causing confusion in the device. I ended up disabling the skill again via the Amazon Alexa app. Might have been an issue with their servers communicating with Amazon. Sometimes dust and dirt get stuck in the port. Amazon Kindle: 4: 10-28-2016 06:30 AM: Kindle 4 NT (Non-Touch) stuck at loading screen after jailbreak and factory reset. Please be aware that this procedure will restore all your personal settings to their default values. Dual Band Router Causing Connectivity Issues. Giving users access to a vast range of entertainment options—including Amazon Prime Video, Netflix, YouTube, and many more—it’s easy to see why Amazon’s Fire Stick has become so popular. Step 2: Check the charging cradle port for any dirt or debris. Use tips directly from Amazon to charge your device: 1. 12. Hold the power button down for 20 seconds. Connect the other end of the micro-USB cable to the power adapter. The universe saw how clever I thought I was and shut it down pretty quick. 88 After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Thanks, … My Amazon Fire won’t connect to Wi-Fi. i was hoping to find out how you would for example turn on a smart plug with a lamp plugged into it at 5 pm then shut off at 1 am is this possible or do i … finally posted to reddit because i got fed up and needed answers :(. Then, Alexa was slow to respond, or couldn't find the internet. This small adapter which is available for US-style plugs, as well as plugs for Brazil, Europe, UK, Ireland, Austraila, New Zealand, and Asia, is … As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so I’m not alone.. Best uses for the Smart plug So I operate my phillips Hue bulb via Amazon Echo Plus. With me, all kinds of strange things happened: First my first smart light routine didn't run correctly and only two light strips came on. To resolve certificate failures. Tap on the three lines in the upper left-hand corner. Really helpful guide on Amazon tap troubleshooting. arran biggart - By using our Services or clicking I agree, you agree to our use of cookies. 2. I have set up the bridge and paired it with my Alexa app. You can reset your Echo Dot, if it is unresponsive, which is extremely easy and takes only a few steps. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Factory Reset. i was running around my house resetting each plug. Low battery power can cause the Bluetooth feature to malfunction. Chris Hooper - If your Amazon Tap won’t turn on or hold a charge it may be time to troubleshoot the issue. You will need to set up the device from scratch and re-enter the settings. Restart Discovery. Blow into the port or gently use a toothpick to clean it out. Without power, you will not be able to listen and control music or use the Alexa Voice Service. I'm glad to know that It's just an Amazon problem. Open the Alexa app to connect your device to a Wi-Fi network and register it to your Amazon account. 2. Back up all the data you can before attempting a factory reset. Step 1: Check to make sure that your Amazon Taps volume is turned up to a max. When connected to a Wi-Fi network, Tap has the same Alexa-powered features as the Echo and Echo Dot. I got a new Amazon smart plug yesterday and was having fits getting it set up. To reset the smart switch/plug to factory defaults: Press and hold the reset button until the Wi-Fi LED blinks amber rapidly (about 10 seconds) to reset the Smart switch to factory defaults. Learn how to replace it 'here'. Plug the power adapter into a power outlet. Thanks! Amazon Alexa. While your device charges, the Power button glows. Amazon Taps sound is distorted or not loud enough at maximum volume. Done with Connect Gosund Mini Smart Plug to Alexa ! To learn more, go to Set Up Your Amazon Tap. Reduce amount of possible interference objects between the devices as much as possible. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). No way to bypass the update screen after connecting to internet, the device is blocked by amazon. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service Screen Will Not Turn On. Make sure Amazon Tap is connected to an active Wi-fi. This morning they all stopped responding. While holding the button, plug into an outlet. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. Amazon Smart Plug: To restart, unplug and plug back in the device. The issue is that the plugs are unresponsive and I have no idea why and how to fix it. Use a can of compressed air to blow out any debris. Step 3: Replace the device back onto the charging cradle and plug it back into the wall for at least an hour and check the battery status. Press and hold the Wi-Fi / Bluetooth button and Previous button for 12 seconds. It started working a few hours later. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. They reset and connect just fine. 3. Some channels, such as 5GHz wifi networks are not supported by Amazon Tap. Everything you need to know about the Amazon Alexa Smart Plug. Buy now $39.99 ... the ResetPlug resets your router if the Internet becomes unresponsive. I ended up disabling the skill again via the Amazon Alexa app. Hold down the power button for 5 seconds until the light dims and device powers off. The Amazon Smart Plug is essentially a voice-activated on/off switch that you can control with Alexa. Unfortunately for me, that's about half of the ones I own. Let's look into ways to fix it! If you're looking to sell or recycle your Amazon Echo, here's how to reset the smart speaker and erase any private data still on it. Can someone shed some light on this issue? Hold the power button down for 20 seconds. If the Fire HD 8 still won’t charge, there may be a problem with your battery. Released February 2016. How to Fix 8 Common Alexa and Amazon Echo Issues Even virtual assistants need a little help now and then. Rickey Summers - I tried to factory reset both and nothing happened. Then set up Amazon Smart Plug again. If you are lucky enough then your device touchscreen functions will be restored and if not then either you have to replace the touchscreen or replace the phone. Contact Amazon if you are still experiencing problems after a factory reset and ask for a replacement. So I've had my smart plugs for a year and a little over two months. I set 2 up in my home this week to use with lights, and I am loving them. Third-party smart plugs have a slightly different process. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — I would also suggest replacing the batteries on the remote to ensure it is syncd/paired. For this, you can unplug the power plug from the wall and wait 30 seconds. For the HS300/KP303, the control button works as both the power and reset button. 1. If reset is unsuccessful, contact Amazon for support. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. 1. To check the current battery level: o Ask Alexa: "How much battery is left?". Although it is uncommon, some building materials or other devices that operate using radio frequencies can cause interference with Bluetooth devices. Use one of the following solutions for certificate failures. Avoiding this update could potentially interfere with the device's power. Here and there they would need resetting but not frequently. Connect one end of the micro-USB cable to the Charging Cradle. The colour logo then appeared, after more attempts back and fourth it booted to home. Thanks in advance! To reset the device, use this step by step guide from Amazon: 1. Before I did I saw that now all but one plug are UNresponsive. Device Reset: If you’ve tried about everything and your Kindle is still slow and unresponsive, you can wipe the device by resetting it and then start over with a clean slate. Open your web browser and enter IP address. The smart life app says the firmware is updated and tried removing the plug and now it fails when i attempt to re-add the plug. Everything you need to know about the Amazon Alexa Smart Plug. Step 2: Remove any obstructions that may be blocking the device. 11/17/2017 The Amazon Tap light indicator or ring should orange and then blue. If the device does not charge, the USB may be faulty. Ok! For plugs with lights, release the button once you see the LED light up. ... you may need to reset the plug in smart life, then add it again. ... Had to change wifi now my light switch will not connect to the wifi after I reset it. P.S. ... Amazon Smart Plug for $4.99 - Amazon limited time deal for Echo owners only. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If it just appears to be unresponsive, your first call should always be to turn the power off. The devices still respond to voice commands. Here is a quick in depth video showcasing the step by step process to Reset the Insignia Smart Plug! Lets hope it gets fixed soon. Reply. Step 1: Move any obstructions that may be causing interference between the Amazon Tap or Bluetooth device. The issue is that the plugs are unresponsive and I have no idea why and how to fix it. Replace the charger, and it's an easy fix! I can control all of my Hue that are linked to the echo and not through smartthings. Seems to appear that way. Amazon is an online store which sells both physical as well as digital goods. Check the default IP address on the bottom of your Wifi router, 2. Just got my first smart light which works with Phillips Hue. Clear all Bluetooth connections using the settings in the Alexa app. Step 1: Unplug the USB from the wall and remove the Amazon Tap. Follow this 'guide' to assess the power button. Tap on the three lines in the upper left-hand corner. No issues here, maybe do a reset of all hubs, and even run the discovery agian on Amazon. Let us know if you have any other issues. I got it set up and working in just a few minutes this morning. Setting Teckin Smart Plug to work with Alexa is quite straightforward. There is a different factory reset procedure for each of the three generations of Echo Dot. After doing all the above steps, if you still come through the same situation and looking for how to fix a cracked unresponsive touch screen then the last step is to visit a service center. As a last resort, consider resetting your Amazon tap completely. None of the reset options work. The Amazon Smart Plug is essentially a voice-activated on/off switch that you can control with Alexa. Tap on Your Skills. The brain behind Amazon's voice powered devices like Echo, FireTV etc. If your device doesn't turn on or respond to your commands, try thesetroubleshooting steps. After that, key in the serial numbers of the bulb. Alexa provides you with the current battery percentage. And of course I'm stupid because I literally read about the outage earlier in the day but forgot about it when that plug stopped working. My WeMo plugs and Feit plug still worked but my one Amazon brand one didn't. Late to the party since the issue appears to be resolved on Amazon's side at this point but that was my experience as well. Such as other Bluetooth devices or any Wi-Fi signals that are nearby. This will factory reset the plug, then you can re-onboard it normally again and follow the Alexa connection steps. The instructions may vary depending on your device, but they should be roughly the same. If your sound is too quiet the volume on the Bluetooth device may be turned down. Step 3: Replace the device back on the charging cradle and plug it into the wall. Press question mark to learn the rest of the keyboard shortcuts. 2016’s addition of Alexa voice control to the Fire Stick Remote made the device even more powerful, meaning that you now need only ask to see your favourite films or TV shows appear on screen. Archived. Weak batteries can cause Bluetooth signals to be weak. Types of Amazon Echo / Alexa reset First, be sure you know what type of reset you want to do. Tap on Skills & Games. The sound from your Amazon Tap is still quiet at maximum volume. If it works, the issue is in your charger. Amazon Alexa. The Amazon Tap is Amazon's first portable product to feature Alexa Voice Search. Starting a day or so ago, all three plugs fail to be controlled by Alexa, it just says "Sorry somethings wrong..." for all three, says to disabl Is the power button unresponsive? The app version is on my Samsung S5 and is version 1.23. Tap on Skills & Games. To switch your wireless channel: 1. Here are the steps: Locate the “Mute” and “Volume Down” buttons on … I have buy a new sealed Fire TV stick 2 that was reported lost/stolen! This is really helpful guide for step by step troubleshooting to amazon tap issues. I bought one at the local flea market and wifi/bluetooth is disabled and it has a pre recorded speech about what it can do. If you cannot turn off a wifi-enabled device, move as far as possible from it to reduce interference. Your screen is black and/or displays the empty battery symbol. ... Reset your Amazon Fire. Plug your smart plug into an outlet. If the Internet fails to work, the ResetPlug will cycle power to the WiFi equipment to reset the Internet connection. Using the Alexa app, forget this network, then reconnect. So, after swapping my TP-Link out for my old, but reliable AirPort Extreme, and still had issues, I figured it was something else. Save all of your important data and try a factory reset. Check the battery status after an hour. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Usually work seamlessly together, but try again in a few mins and they were upgrading their end I I. Or restore your Wemo® Mini Smart plug have been an issue with their servers communicating with Amazon will! 'S light indicator or ring should orange and then blue after connecting to Internet the! Also suggest replacing the batteries on the Internet posted to reddit because I got up! 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This procedure will restore all your personal settings to their default amazon plug unresponsive after reset sometimes problems can arise the bridge can the.