Shipping carrier USPS. have they left feedback? Parcel can't be found outside. That's as far as either ebay or paypal is concerned (can't remember which), not AP. I have bought it for a few days now, but item is not marked as shipped. So the item's price seem to good to be true. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I don't have it and have never seen it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. This is pretty much and open and shut case if you call eBay. Find many great new & used options and get the best deals for RPPC Snow covered roof tops ~ marked as Tahoe ~ 1904-1918 real photo postcard at the best online prices at eBay! 3) The item was delivered elsewhere by mistake, like the neighbors for example. She or he stated that item is not received. Though I'm not sure how/why you can be just putting packages in the post box when the majority of your recent sales have been listed as small package. That process is all automated. If the postie is too slack to scan as delivered, or if the item is sent without tracking, the delivered icon will not show. For the seller, it's enough to ship the item (empty box) to any address in your zip code, and he will be OK with eBay, in the case you open the case. If it is marked as delivered most insurance doesn’t cover it anymore. I check the tracking record, apparently it was delivered to a wrong Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The only way to find out for sure is to email the person you purchased the item from. You, as the Buyer, can leave feedback which tells eBay that you received it. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Who do you expect to mark the item as delivered? Since the oackage didnt have sign on delivery, they can't prove you actually received it level 1 Now either the three people I spoke to are lying at Australia Post or you are. I thought I'd been failing to mark as things as delivered all these years! I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. 'Marked as delivered'? I sold an item on Ebay last April, and shipped it on the day the buyer paid for it. It shows delivered today but when I checked the mail it was not there. Signature box just shows a web link for Hermes corona virus policy. I have been on ebay for 12 years and have NEVER marked an item as delivered. Report Inappropriate Content. This does make sense - but how reliable is the tracker? But you can't track a second class stamped letter? Today eBay marked the item as delivered but it hasn't arrived. They have never been marked as "delivered", not sure what you are talking about? Hi, can anyone help me with this. ASAP What to do with it? You literally get zero information about it - it just goes in a postbox and that's that? I think it's already been said, but here goes again. Tracking is only as reliable as the driver/postman doing the delivery. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. The item will immediately be marked as delivered. Ebay favors buyers over sellers, so if you make a case about ebay will force a refund 100% of the time. Delivered because being a new seller, some money is still being held by PayPal until these folk mark it as arrived (per what eBay support said). Doesn't matter really as long as the OP has the item they should not be waiting for it to be delivered any more and if it were possible to mark as delivered then they would be the one who had to do it (if ebay didn't with tracking). Then why is the Delivered option even there if nobody is ever going to mark items as delivered? Not necessarily a problem. I have even left feedback for all these items, yet they are still not showing as delivered. Top brands, low prices & free shipping on many items. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … the money is only released when the tracking shows the item has been delivered. I'm not an expert on returns and claims but I think I've read in the forums that if it's delivered within a certain number of kms it's deemed delivered "to you", even though it might be delivered in the next suburb. Also you seem to have a vendetta against me, I tried ringing Australia Post three times and they said that as the item was delivered in the tracking, that it was a problem with your end and that you need to Lodge the claim, I could not do it only the receiver could Lodge the claim/query. I bought an item from seller from China. Well there's no need to be like that - apologies for not being some sort of massive eBay whizz and spending all of my time on here. I have the option to mark an item as despatched when I have posted it, I do not have an option to mark as delivered. eBay or the seller? I had items marked as delivered and signed for - not me - only to actually get delivered days later. No ring or knock at the door all day. for an item to be marked as 'delivered' you need to have added the tracking number to the transaction, then the item will be marked as delivered once the tracking updates. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. some posts just flummox me.Do you seriously expect to get a constructive reply ? There are also sometimes technical problems that mean the tracking doesn't get automatically updated on different sites. It's not the seller's fault but there may be some recourse. If the buyer doesn’t have their email with the codes, a signed receipt/invoice or an eBay message from the buyer confirming they collected the item can protect you against item not … Tracking shows an item as delivered signed for. Parcel can't be found outside. Consequently it's not uncommon for some sellers to be less than honest when marking items as dispatched. AP says that it is extremely difficult to track these types of deliveries but they'll try their best. The envelope on your purchased items page is for dispatch and can be marked by the seller if they want to or by ebay automatically when postage is bought through them. A buyer may report that they didn't receive an item the day after the guaranteed delivery date. It matters to me! If you did not use an eBay shipping label platform or upload carrier tracking information for the transaction, you have 24 hours from the time your buyer reports a problem to do so. Click on Contact seller. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. if it doesn't arrive the buyer will soon let you know that it hasn't arrived, otherwise, no news is good news. Check your item's delivery information. It is really not the buyer's responsibility to make sure items get delivered. Options. so what do you do even when you have added tracking and it still does not show up. The seller is held responsible for the item up until it is marked as "delivered" to the buyer's registered address. The item was tracked by Royal Mail, but not signed for. Flower beds looked at. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. This is very noticeable with international airmail. The item will immediately be marked as delivered. I've never seen this happened before, maybe it's a new feature that ebay added, I don't know. there is nothing a buyer can do to change this as it is all automated and directly linked to the AP website and tracking info. Yes, I do have too much time on my hands but it is a serious concern for me. I wish I could upload a screen print of My Purchase History so you could see it! Not that it helps now but if you went through the Resolution Centre instead of sending the seller a message, this would be the reason for that. posted 2015-Mar-20, 7:19 am AEST O.P. Sometimes, if you don't have a history of frequently claiming not receiving package, ebay will actually refund you. Because I like things to be marked up as delivered before I hide the orders! It was about half the price of same item I usually see other sellers sell for that item on E-bay. If you don't have that, then you will more than likely have to wait the 21 days from payment until it clears. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. At the delivery address. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Seems accessing the page made the change occur? Underneath car checked. eBay will not rule in your favor. I added the tracking number to Ebay and my PayPal reciept, but was frustrated to see that my money is on hold for 21 days because I am a new ebay seller (although I sold something else a week prior and didn't get this issue at all) Ebay indicated my item as "Delivered", but I did not receive the item! The seller guarantees next day delivery however when I asked my friend if the items arrived the next day she said they had not come. in reply to theatricalhead2toe Feb 2, 2014 2:59:09 PM. If an item is marked delivered, and you have not received it, you will need to call 1-800-ASK-USPS and ask them to open a CASE so they can contact the delivery unit responsible for further information. Let the seller know your item hasn't arrived Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Where to run? They are  from 19th & 21st Nov. and were received soon after with feedback being left by both parties. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. There is no option to mark an item as Received/Delivered. You seem to have missed messages above which state that it's NOT "Delivered" but "Dispatched"??? At that point, it's between you and the shipping carrier. I clicked on one of the items to view the details and I picked up the following: it says that the delivery information has been recieved but the item is not in transit nor is it being delivered. I think I know what the OP might be referring to ?! And I guess anything sent in an envelope/stamped then is forced to wait 21 days? According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. He then said he will open a claim and I received an automated message from Amazon about … (EG January 1 to January 7) And then when that last date passes you have 30 days to open a Dispute. You can do this by logging into your account and clicking the " My eBay " link, which will take you to a summary page. Checked along the street etc. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I have red our forum and found out that I need to refund money. 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