Hi Emily, our team can definitely look into this for you. We hope you enjoyed learning a little more about Owlet’s feature set! I just started using my Owlet yesterday and I’m a little confused on where the base station should be placed? The Owlet Smart Sock is a sensor that measures your baby’s heart rate, oxygen level, and sleep which can be tracked … The company makes the Owlet Smart Sock, which wraps around a baby's foot to track heart rate, oxygen levels, and sleep. Owlet baby monitor doesn’t track sleep or breathing but they can be done through Owlet Smart Sock. The first time you walk into any baby store—or even just meander into the baby section at a store like Target—can feel overwhelming. Is it safe to a put a regular baby sock over the smart sock? If you’d like, you can send an email to them at ios@owletcare.com. Amanda, thanks for reaching out with your questions. If you don’t have the app on your smartphone, you can always see your baby’s vitals on any device running iOS or higher! How do we see the readings in the new app so we don’t have to go back and forth? We just received the Owlet monitor in the mail today, and are using it for the first time tonight. How do you see vitals if you don’t have the app? 00. A new session will start once the base station has been off for at least 30 minutes. in the journey. Is there anyway to see what the red alert was for this morning? Therefore I believe the base station will be showing false notifications via the base station and I will not be using it again in the car…. 1000s of parents have shared how the sock changed their life 4.24 trillion … FREE Shipping by Amazon. To give you more flexibility and range, we designed the Owlet app. Hey Jarred, call tech support at (844) 334-5330 and they’ll look right into this for you! Thank you. There is currently no way to change the tune. Hi Shai, you’ll want to run a power cycle. Can Owlet be used while driving in the car? I’ve tried to shut down the sock by putting it on top of the base.. Hi Kelly, it’s available in the iTunes store here: https://itunes.apple.com/us/app/owlet-baby-care/id923798849?mt=8. The last two nights, the sock stopped tracking after she went back to sleep … The Owlet provided so much peace of mind during our trip! 4.6 out of 5 stars with 45 reviews. After pairing the camera to our Wifi, we can see in the room, but the readings are not showing up on the new app? We bought smart sock recently and have been using this without the app and following the colour indications. How do I remove the electronic from the sock to wash it? Hello, when you say my phone will alert me also do I have to have the app open or how would that be. But there is a solution. I used to get them but now nothing. Distance from the base to the sock when she’s on our main floor isn’t a lot when you draw a straight line, but the walls and floors must be obstructing enough. Please let us know if you have any additional questions! Hello, does the owlet still operate even when you’re not connected to the app? Why is it doing this. That's why we invented the Owlet Smart Sock to watch over your baby while they sleep. If I take the owlet to my babysitters, will I be able to see her vitals on the app while I’m at work? it shows an owlet wifi when you are on select your device screen. Hi Emily, this sounds like something customer care would definitely like to look into for you. Monitor what really matters with the Owlet baby monitor range. Dream Lab does not integrate with any other Owlet products and you do not need an Owlet product to use it! Dream Lab is also available for purchase from Amazon.com, Babylist.com, buybuyBaby.com, and Target.com. When I look at the app it still says current session. We hope this answers your question. I wasn’t sleeping good at all. Hi Melinda, you can see sleep trends in the separate app called Connected Care. You’ll be able to see baby’s heart rate and oxygen. Simply add it to your registry through their websites. What is Owlet's Disclaimer? but when we tried to connect it to the wifi and to the Samsung phone, this thing does not connect. The Owlet works best if the Owlet Base Station is in the same room as the baby. Owlet is compatible with devices running iOS 8 and higher and Android devices running Android 4.4 (KITKAT) or higher. Can we use the sock and base station as a monitor without the app and wifi? Tonight, our owlet was at 0% despite charging all day. Don’t hesitate to reach out to our team at (844) 334-5330, Monday-Sunday from 7 am – 10 pm, MST. My cell phone provider won’t allow us to purchase more data so we have to wait another week until the phone bill is due. We will have an Android app coming out on June 6th as well, so stay tuned for that! Any way of this ever changing? *App version 1.7.3 is being deprecated. 99. The sock and base connect via Bluetooth and you’ll receive notifications from the base if you don’t have WiFi. With its tagline “rest assured,” the Owlet advertises peace of mind — but the accuracy and reliability … What am I missing? This is because it’s sensing motion and trying to get a reading again (or your own reading). The base station has to be plugged into an outlet and in order for the app to work the base station needs to be connected to wifi. $99.99 *See offer details. My phone software is up-to-date and I have the newest software for the app as well. Bub’s been unmonitored for a week now coz I can’t afford to buy a new sensor, and he’s at risk of airway obstructions due to a brain injury 🙁. If you have any further questions please feel free to reach out! What steps should I take next? To adjust the volume on the Base Station or adjust the sensitivity of blue or yellow notifications, go to Account tab in the app > Smart Sock and scroll to the Notification Sensitivity Section. The Smart Sock is not a medical device and caregivers are responsible for the health and well-being of their baby. Hello, Sleep easy knowing your baby is Okay. However, the tracker app does not have any data. It sometimes takes a bit so if you swipe it too fast, your sock might not catch the signal from the base station. We understand that sleep is critical to your infant’s overall wellness, mood, and development. By tracking … 80 for Oxygen is just a little to low. You can call us at (866) 348-1767 Mon-Sat 7am to 9pm MST. Our customer service team would love to help get your Owlet up and running! Thank you Owlet Dream Lab!”, “Dream Lab is fantastic! Hi Adam, there isn’t any kind of locator but you can know if it’s out of range if the sensor is on and you move the base station around. Any suggestions? I received a red alert last night but during that time my app said searching for base station. I have received multiple notifications on my phone and then when I go to the app the app crashes and there is no notification there. It may seem obvious, but to this sleep deprived new mom it wasn’t. View your baby’s sleep patterns and trends with the Owlet App when using the Smart Sock! Excitement about the little human that is about to become part of your family; some nerves over the unknowns; and maybe even worry about how you’re going to pay for it all. Hi Chelsea! Additionally, a hotspot will not work as you will need a compatible router to connect to the base station. Hey Kelsey, the base station needs a WiFi router to connect with. Recommend this product if you like peace of mind and want to be notified if something is wrong with your child that you could’ve help stop to keep them alive….GET THIS PRODUCT!!!! It uses a soft and breathable fabric that is to be worn each night while you sleep. Hi Brookelyn, false red notifications are usually connected to the sock fit or placement. Hi Liz, it sounds like you may want to do a power cycle by following these steps-, 1. It has an adjustable strap to make sure you get the perfect fit. No it won’t work in the car. Unlike traditional audio and video baby monitors, the Owlet Smart Sock helps you know your baby is okay, and when you know baby is okay, you can worry less and sleep better. He can now put himself to sleep and sleeps through the night. Hi, when I originally purchased the owlet sock it had live readings on the app.. it has since updated and no more live readings and I only get updates hourly. The low static white brightness (while sock it charging)is perfect for sleeping. Dream Lab is accessed online through your web browser, and similar to an app, can be accessed from anywhere on your phone or another device. 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