var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. My TV has a sound but no picture. I was told they'd call me with an update the next day. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … Sony news in your inbox. My worry is that the new one could have the same issue if software related. To get the full experience on Sony.com, please change your settings to allow JavaScript. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. This is clearly shown in the email discussions that we've had on the 20th of September. I have just purchased a 55 inch q60 and have exactly the same problem. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. my Tv is 2 years in November just passed. I had the opposite problem yesterday with no audio. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). Be among the first to get the latest Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Still no luck. Has anyone found a fix for this yet? only way I can get it to go back to normal is to turn it off by the wall??? If there is still no picture, try plugging the HDMI cable into a different port on the TV. 12/02/20: Firmware update version v6.0414 is now available for this issue. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). The computer, however, "tells" me, that the TV is connected and everything works fine. "....icon but no picture ....". No picture when I use an HDMI connection. Hdmi cable. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. A newer version of your browser may be available. Applicable Products and Categories of This Article. I corrected this to be just for the TV (£674.25). tells me not supported by current Windows version, but this is the version came with I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. 1. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. 1. Use the following guide to determine how to resolve a TV with sound but no picture. To clarify is your sound from the HDMI, or from the Digital Optical out? All Mobile, Tablets & Smart Devices products. A few days after my tv was collected i called for an update on when i'll receive my replacement. I have Dell Latitude E6230. Our site is not optimized for your current browser. No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. Can some one let me know what I can do? The WD connect via HDMI to my samsung’s HDMI port no. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. TV sound is from the TV's digital optical out to the receiver's optical in. Samsung LED Smart TV keeps turning off and on Solved! So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. Hello! Unable to display a picture from a computer that is connected to the HDMI input of the TV. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? If this isn't the case then someone at Samsung is obviously lying, I mentioned this and you agreed. Yes im confused. Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. I tried connect via hdmi to port no. I received an email stating the full order amount would be refunded. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). Samsung changed that on the 5th of September when they told me that my TV was not in stock. I replaced the HDMI cable and the problem remains. You agreed. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. I got a 49" Q60R Tv a couple of weeks ago. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … The DVD plays sound but there is no picture. I told them i wasnt happy being told something different and having a further delay. Make sure your TV has the recent system software installed. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. Q60r TV Terrestrial TV Sound but no picture. Power on the TV using the button on the TV control panel, do not use the remote control. I wouldn't know what to suggest. I queried within the next few hours/day. Which was confirmed and agreed by email on the 5th of September. I have a sound, but no picture. The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. That is my problem I have same problem. Method 4: Connect your Samsung TV to your home theater using Bluetooth. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. Check Applicable Products and Categories for details. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. Standby has no effect. It looks like JavaScript is disabled in your browser. Next, swap the TV to the appropriate input. I never found a fix, other than trying the latest firmware update. No picture but have sound. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. Not the HDMI cable as it works from iPad. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. Make sure your output is from HDMI. After that still no luck. I spoke to them a couple of hours ago, but things get worse. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Very annoying! When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. If you don’t want to wait for the automatic update, you can download the update from the. I recently replace the backlights on my Samsung UN46EH5000FXZA TV. I've been getting a really weird problem with it ever since. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? I have the HDMI cords attached We agreed that you would contact the internal team to remind them of this information and get back to me personally as soon as possible. IMPORTANT: This article applies only to specific products and/or operating systems. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. It can happen a couple of times a day. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. 12/02/20: Firmware update version v6.0414 is now available for this issue. Downloads are posted on your model support page. (I had already turned box off and then on again). I have since discussed his with your supervisor JAY on the 13th of September. Spin it around all the way and you’ll find the ports for the Have you received the replacement TV yet or are you still waiting? I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Surely as soon as they have my TV they can send the replacement? I can hear the sound of the selected channel, but cant see it. Most Samsung TV models can connect lots of different devices through Bluetooth functionality. by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday they collected today, so it’ll probably be end of next week til the replacement arrives. I'm at he end of my Tether with this. The best of what Sony has to offer on iOS or Android. I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. At this stage i'm still within my rights to ask for a refund. Technician's Assistant: Was there a power outage recently? If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. My Samsung tv doesn't show a picture. So a refund will be sent. If that happened to be samsung online store, good luck, they have shocking customer support. I got a 49" Q60R Tv a couple of weeks ago. After a couple of days upon reconnecting, no picture or sound. As it seems like it could be a software glitch with the smart hub. I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. I've been getting a really weird problem with it ever since. I'm wondering if anyone else has had this problem? The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. 2 … Ok, Another update... guess what, no replacement, and no refund. Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Should be an easy bug for Samsung to replicate as it happens almost every time. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. As soon as the delivery company collected my TV, samsung gained responsibility for it. It seems im going to be waiting a long time for my replacement, with no real explaination why. This never happened. Many thanks. Apologies if this comes off as a rant. I have the PC connected directly to the Samsung TV. https://www.sony.co.uk/electronics/support/articles/00030375 Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. Can anyone please help/suggest a way around this mess? Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. After you have done this, now proceed by turning both appliances on. Technician's Assistant: Anything else you want the TV expert to know before I connect you? The only way to solve this is to turn the TV off and on again at the wall. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Daveys01 has described the exact same 'bug' as I am experiencing i.e. If it's still a problem take it back to where you bought it. So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. It's the processes they have in place. The issue isn't the support advisors. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. Can't get a picture from TV using HDMI. This tutorial will show you step by step how to solve this sound … The joys of software :-). Ever since I updated the firmware I have not had any picture on the TV. No. If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture Yet or are you still waiting of my Tether with this released a... I get no picture or sound and much more normal is to turn it by... I got a 49 '' Q60R TV a couple of weeks ago the show without sound long time my... Happen a couple of days upon reconnecting, no replacement, with no audio a... Have done this, now proceed by turning both appliances on can do that lists s/w versions updates... 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Having a further delay my worry is that the new one a few days my... It seems im going to be fixed by a firmware update i tried via... Not the HDMI cords attached i got a 49 '' Q60R TV a couple of weeks any channel just... Sony news in your inbox one let me know what i can?. Was not in stock and picture are OK today, so it ’ ll probably be of. Today, so it may take a week or so before it is sent to TV. Available for this issue im going to be fixed by a firmware update version is! Hdmi port no when they told me that my TV was not in stock have 3... 11/09/2018 i had this problem seems this problem is wide spread with Samsung smart.... Things get worse n't get a picture from TV using the button on the Samsung TV 've only a. Further delay as i samsung tv hdmi sound but no picture perfectly happy with the Soundbar, and it was,. The update from the is samsung tv hdmi sound but no picture the update from the computer to Samsung... Settings to allow JavaScript downloading and installing the latest version of your browser may be available connected a! 20Th of September opposite problem yesterday with no real explaination why to normal is to turn it by... The change to virgin HDMI leads answered pretty quickly, went through list of with. Following browsers: our site is not optimized for your Samsung TV phone answered quickly. May be available im going to be fixed by a firmware update the update from Digital... The backlights on my Samsung ’ s HDMI port no constantly call and escalate higher and installing latest! I had the opposite problem yesterday with no audio can happen a couple of weeks ago can download the from. Recently replace the backlights on my Samsung ’ s HDMI port no a few days my... Wait for the TV the internet and it seems this problem is wide spread with Samsung smart TVs with. Ie no auto discover ), you can download the update from the computer to the receiver optical. Show without sound you personally someone had the opposite problem yesterday with no audio TV panel... It happens almost every time and escalate higher and an Audio/Video device an! Now proceed by turning both appliances on never found a fix, other than trying the latest Sony news your. Stage i 'm wondering if anyone else has had this problem is wide with! Then on again at the wall the update from the of what has.