on Easy connecting, easy controlling; 2. I have tried disabling 5ghz altogether, which has not helped. Select Change next to Wi-Fi Network. I have solved the problem with an answer from a older post. […] I just upgraded to the Orbi. TCP smart, fit, connect, play: 1. The Echo and Spot should both see the 5ghz. On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. Press ADD DEVICE and select SOCKET to set up a new device. For the first time user, you have to register a new account with your email address. The following functions are supported: Two-way audio, video recording to local file, screenshot, playback video on SD card. 20:06. on Tap to enter the interface of Device Settings, click on “Name and Icon” can edit the name and icon of the smart plug, click on “Device Info” can view … No matter what i tried (from googling), It wouldn't work, then i noticed the wemo app on my phone was showing the message "unknown ssid". From what I can see on the internet nobody makes smart plugs that work on 5ghtz and because the Hub3 transmits both frequencies smart plugs won’t work on the Virgin hub. Learn more, Have I helped? ‎19-11-2018 I have tried turning off smart setup, which has not helped. The current security key is the one that came with the hub 3 . Select the brand and then follow along with the instructions. Go into the “Settings > Wi-Fi” menu of your smart phone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart devices network. What do you mean by ‘won’t let you’ create a 2.4GHz SSID? a, b, g, n, and ac are the popular ones. 2g, 3g, 4g, 5g are all mobile phone network technology levels. Why can’t Virgin offer to sell smart plugs to its customers that can work on their hub , I wouldn’t have thought that it was beyond their capability to get somebody to make one that can detect the lower frequency , there seems to be a few customers who have the same problem. ********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********. on - edited Control ON/OFF your Wifi SMART Plug by voice or phone app. Certain smart devices have apps with very different names. Search for “TCP Smart”. Control your home from anywhere with the TCP Smart Home app or with your voice via Amazon Alexa or Google Assistant. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. Thanks, on How to enable your 2.4ghz Wi-Fi enabled smart device (Plug, Light bulb etc) to work with your Virgin Media Hub 3.0 To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. This website uses cookies. ‎09-12-2019 Thanks for your post on our Community Forum and a very warm welcome to you! 15:17. ‎19-11-2018 on Usually for items like smart hubs and smart plugs you find they only have a 2.4GHz radio to save power, allow for higher range, and because 2.4GHz has more than enough bandwidth for an application such as that. Connect to the same Wi-Fi network. 01:14. 07:48, on TCP Smart products are quick & simple to setup and start working the moment you connect them to your Wi-Fi. Remote control your smart home devices anywhere. ‎22-12-2019 13:12. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. 12:41. Sorry to read that you've been having issues with your broadband service. 14:20. Silly question I know but will it work on 5Ghz? "Hi it is just called a WI-FI SMART SOCKET" -- My children like chocolate frogs. Smart plug perhaps not. Look after the 802.11 name to know what frequency it supports. on 20:23, on Hub 3 doesn’t seem to let me create a seperate 2.4 ssid. 16:29. ‎19-11-2018 By clicking OK, you consent to the use of cookies. By default, the Hub 3.0 has both a 2.4GHz and 5GHz SSID - they just happen to be the same. Your Alexa device should be connected to the same Wi-Fi network as your smart home device. Download the app that goes with your smart plug app. Device connection status – trouble shooting: TCP Smart on I cannot get it to work whatever I do. Thanks for your help. Again, we'll assume you've already checked that it's a Google Assistant compatible device before you buy – not all smart home products are, but the list is considerable and growing.Setting up the device is usually super easy and involves plugging it into the mains power and connecting to your Wi-Fi network; in some cases you will have to download the brand's individual app to access all the features. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. on I have multiple users of the internet in my house and I don’t want to have to reset all the passwords in the numerous devices that log in to the hub. Tcp smart led bulb won't connect. 10:01. Login with your account and password. ‎20-11-2018 14:10. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. having the SSID with the same name will not stop a 2.4ghz only device from working. Hi Virgin had to split it to 2g and some devices to 5g as the WiFi was not good in our bungalow plus they connected WiFi boosters one in the dining room near the router and the other in the lounge. WiFi has many popular protocols. ‎16-12-2018 ‎19-11-2018 I need the smart plug to work in the lounge. You can find the proper app on the App Store or Google Play Store by searching for the name of your smart plug device or manufacturer. So if you rename a smart bulb “Livingroom Light”, then Echo will get that same name after discovered the devices in Step 9; (5). So far nobody has come back to me so any advice would be welcome. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. Thanks. 20:38. 09:29, I have a hub 3 which is supposed to automatically switch between 2.4 & 5.0. It doesnt seem to be to be found. You can check or change the Wi-Fi settings in the Alexa app: Select the Devices icon . Open the App. Have you managed to get this resolved with our team or is it still on going? First, make sure you keep your phone within 30 feet of your smart plug during setup. b and g work on the 2.4ghz band. ‎16-12-2018 Here is a step by step guide: (1). The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. You can also pair a smart plug by adding it from the same Add Devices menu mentioned above. Thank you for the clarification, I will try another brand of plug ,despite numerous attempts the   the TP link plug I bought will not connect so it’s going back. Once device has been set up, by selecting the device from the device list live view will start automatically. This is TCP’s most affordable and compact smart plug. Click Mark as Helpful Answer or use Kudos to say thanks, on Do the following: In the Alexa app, select “Add Device.” Select the type of device you want to connect—in this case, a smart plug. This will help prevent any issues caused by being too far away for a good connection. I don't use any of the smart-plug/nest type features.---- Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). Hi David and thanks for picking up my post. on I am looking at getting more just wanted to see how difficult it was as not a tech wizard lol. If the amazon devices are working, then it could just be your smart plug. Most of them don't as there is no need for a smart plug to connect to 5G. Whilst devices connected to the 5Ghz channel are fine, any device connected to the 2.4 channel constantly struggle to connect. This website uses cookies. Download the App from the Apple App store or from Google Play store. Plug the WiFi socket into a wall outlet, the blue led indicator will flash quickly. Hi it is just called a WI-FI SMART SOCKET on the instructions it says  Support Wi-Fi 2.4GHz 802.11 b/g/n wireless network and Support remote/local control through 2g /3g /4g / Wi-Fi networks. Any advice would be much appreciated, on Any suggestions please? Select your device. Re: Smart hub 2 and smart plugs Go to solution Tried all that and tried setting up from scratch and set to group and checking router settings for anything i have missed but still Alexa won’t turn plug on or … If you change your router you may need to reset your products. 08:49. ‎19-11-2018 when it tried to connect to the hub. ‎09-12-2019 No hub, no subscriptions & no hassle. on on 14:19 Launch the app and register a new account (or login if you’ve already registered); (3). Download our "TCP Smart" APP in Google Play or iOS App Store; (2). -- Fancy speak for works over the internet, or home network. Is there any particular reason you can't connect the plug to 2.4Ghz? n works on the 2.4ghz band and if the bits after 802.11 includes the letter a then it also supports the 5ghz band. ‎19-11-2018 Can you give us some details of the smart plug? I need to know what this means and how to do it. Warning: Make sure to download the correct app. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They work well, the timer function is good and it’s great being able to check and turn lights on and off via wifi if not at home via the TCP or Alexa app. I’ve just got some smart plugs that work on 2.4 and they won’t connect. Set timers or routines for all electrical appliances such as kettles, fans, heater, TVs, table lamp and string lights. There is no reason why smart devices would work. ‎19-11-2018 Manually one at a time with the ST App they all work (the TCP App has always controlled them 100%). First, set up the smart home device according to the manufacturer's instructions. ‎16-12-2018 14:35. a and ac work on 5ghz. Click the Smart Plug icon, you can see a page like below, and you can configure the advanced settings like Schedule/Away/Timer. I had 3 wemo smart plugs which were working fine then i received the hub 4 & all 3 plugs stopped working. 9. How can I fix my problem? I have amazon Alexa echo and just purchased an echo spot. IMPORTANT: You can rename the devices with Smart Life App. (3). WiFi Smart Power Plug Won't Connect to WiFi when attempting to configure via the Android app E-Control. After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. 21:27. After some advice We have the Smart Hub, and I split the Wifi into separate channels (2.4 & 5). The bulb is a tcp smart LED E27. I have several Alexa Devices and an Amazon smart plug that works without any splitting of frequencies but they no longer sell it , it shouldn’t work but it does even though it states that it only works on the lower frequency. Posting this in the hope that it helps anyone in a similar situation. Smart plug perhaps not. ‎07-12-2019 It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. Devices & Integrations. I don't have a Hub3 nor do I have any smart plugs so excuse me if I'm talking horse manure, but would setting up a Guest Connection with its own SSID on 2.4 solve your problem? All your other devices can stay connected to 5Ghz. 3. Can you give us some details of the smart plug? Plug your smart plug into an outlet. 20:38 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The device is now connected and ready for use. It is double blinking etc. ‎22-12-2019 Rated 4 out of 5 by JM012 from Great for Christmas lights Bought two of the TCP smart plugs mainly to set timers for Christmas tree lights. By clicking OK, you consent to the use of cookies. ‎10-12-2019 It only supports 2.4, so I have tried splitting the bands, which hasn't helped. There doesn’t seem to be any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets. ‎19-11-2018 I don't use any of the smart-plug/nest type features. If the amazon devices are working, then it could just be your smart plug. I don’t know whether I should change the security key because it would mean the guest network just has a new key which  will be rejected again . Drop us a response and either I, or one of my colleagues will be happy to pick it up for you, on Product code: WISSINWUK Compatible with Amazon Alexa & Google Home Assistant. 14:28. i decided to use an older version of android (from a kindle) and it detected the virgin hub & the wemo plugs instantly. It seems to be random which bulb does not work correctly (ST App shows them all on). 23:59, I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . Just download the TCP Smart skill to enjoy controlling your powered devices with simple commands. On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. Sorry when buying this smart plug it did not say that it would not work with 5g until I just looked at the instruction inside the box saying it works with every other g but not 5g!! Alter the name of the 5GHz SSID to separate them. I finally got the majority of my smart plugs working, IHome brand. ‎19-11-2018 It’s not worth connecting anyway if you have more then 3 bulbs. Turn on Smart Life devices and connect them with “Smart Life” app; (4). ‎16-12-2018 With the new 705 firmware I usually get 4 out of 5 of my TCP lights to come ON or OFF with motion etc. It lets you turn any device that's connected on and off when you’re not at home, from lights to straighteners. "and Support remote/local control through 2g /3g /4g / Wi-Fi networks." Steps. @tjpug63 wrote:. So today I bought a TCP SmartLED light bulb from Wilko. on The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. My broadband they have split to 5g as was not getting a good WiFi signal around our bungalow. I also have purchased a smart plug to control a light but it will not connect to it keeps saying retry. "Support Wi-Fi 2.4GHz 802.11 b/g/n wireless network" -- So 2.4ghz Only. Once the smart plug is set up and connected to your network, you can control it from afar. Devices sharing with your family; 4. - edited ‎10-12-2019 Follow the on-screen instructions to update your Wi-Fi information. 23:46. Suggest you check the password your putting into the "smart" plug for the 2.4ghz band. Can you recommend a smart plug that would work with 5g? 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