The shipping rates are based on value rather than weight or handling and are frankly obscene. *** just some suggestions for this company. Hey, Linda. They charged almost 12 dollars for shipping. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. They have made several inaccurate statements...I have no patience and zero expectations from them. Your experience can help others make better choices. I tried contacting the company and have never received a response. We appreciate your continued patience, Courtney. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. the only reason I am giving them a 1 on the ranking is there is no 0. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. This company has the worst customer service available. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. I will forward your order details and concerns to our customer service management team immediately so they can review. ! i want to praise the people who worked on the products. Thanks for your continued patience, Betty. I tried to call customer service. The personalization looks very well done. I emailed the shipping company they said it’s with USPS. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Personalization Mall ranks 365 of 3099 in E-commerce category. Tomorrow contacting VISA to file a dispute for refund. A free inside look at company reviews and salaries posted anonymously by employees. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. 25 PersonalizationMall.com reviews. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. I was able to check status on my order. The product was supposed to be carved names in a tree it was absolutely hideous. Hello, Dara. Does not ship to AK/HI/Canada/Puerto Rico. Shop now!. I haven't gotten and emails stating they have been shipped or anything. Those heart keepsakes are indeed beautiful! I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. Before I purchased the item, I was guaranteed delivery by 12/21. Horrible company buyer beware. Hello, Catherine. Personalization Mall Free Shipping Canada September 2020. I hate to even give them 1 star!! I will forward your order details and comments to our customer service management team so that they can review this. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. Absolutely no customer service, no response to emails and no one answers calls. Their shipment is bad to Canadian orders. This is absolutely ridiculous! I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. Up to 30% off Sitewide. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). It all arrived yesterday and the quality was just amazing. gift. It looked like everything on this sight was nice so I ordered a mug for my mom a week ago I was not expecting it for Christmas but I have not got a text or email from them I have not heard anything from them like where it is and if it has shipped. It arrived in New Jersey December 8th. This place is the worst ever. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. I only received part of my order. They will reach out directly if necessary. So exciting. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! Do not buy anything from this site it’s a total rip off and no customer service at all. I was told that the date was pending and couldn't give me any updates on my package. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. Very disappointed. They billed my credit card on the day I ordered it, November 27th!!! We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. Only the latest review will count in the company's TrustScore. I payed more for shipping then my order. No returns unless defective. Calling doesn't help because they never answer. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. Is there a Personalization Mall coupon code for new customers? We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! Their selection and prices are great. DO NOT SHOP HERE. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. Hey, Morgan. Just that response let me further no they could care less about the meaning behind this purchase. What a rip-off. Ordered gifts for a 21st bday on 11/30. I have placed 3 orders since 11/30 and received all 3 orders. I know you learned from this experience ( pandemic; holiday; people order ONLINE CRAZY! The customer service rep is saying my first order was received via fed ex on the 15th. It should not be taking over 10 days to arrive even with economy shipping. Join the 489 people who’ve already reviewed Personalization Mall. Your experience can help others make better choices. I still dont have them and it is 12/21. They put you on hold until you give up and hang up. NEW. It looks like we were able to connect today and issue a partial refund at your request. I will never order anything from this place again. PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! Could you please provide your order number so that we can assist you further? I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. 36 reviews for PersonalizationMall, rated 1.00 stars. They refuse to help you. I waited on the phone for over an hour only to be disconnected. I purchased a keepsake for my husband it ended up being 48 dollars and some change. Will never order from them again. If this changes in the future we'll keep you updated. Shipping not included. Personalization Mall Overview. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. I went on this website again on December 22 to ask someone to check the status. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. See BBB rating, reviews, complaints, request a quote & more. We wish you and your family a happy holidays and new year. Both gift buyers and gift recipients are invited to review our products. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). We again apologize for any frustration regarding your order. Your experience can help others make better choices. Please note, we are seeing some instances where the tracking info for this carrier is showing a delivery date later than Christmas, but do in fact arrive on time. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. Thanks. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. I am so EXCITED and HAPPY. You may continue to request a refund via email or phone with our customer service team if you so choose. At this point they can keep the order just process my full refund. They will reach out directly if necessary. Ordered some Christmas and bereavement gifts on November 28, 2020. They will reach out directly if necessary. Personalization Mall ranks 366 of 3096 in E-commerce category. Where is my order????? And I will be reporting them to the Better Business Bureau. Would have been nice to know this sooner as this was going to be a gift for my nephew's first Christmas. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. Still no help in tracking the package or them showing any concern at all. Ok this place is the WORST. THIS WAS TO BE A XMAS GIFT. Read real customer ratings and reviews or write your own. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. BUT they choose to ship with the least expensive most unreliable shipper. Same as almost every other reviewer here. It has been sitting one state over for over 2 weeks??? Impressive!!! I wish I would have read the reviews before ordering from this company. I was very amazed when i saw the products. Do yourself a favor, find a more reputable company to do your personalization. © 2021 Trustpilot, Inc. All rights reserved. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. Hello, Jennifer. I sent an email and again have not heard anything regarding my order. It said "lable created," but i did not see it moves like last time. After putting my review on this site, I got a response from Personalized Mall. I will definitely be writing another review!!! They will reach out directly if necessary. Right now I wouldn’t even give them a 1 star review. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . I will advise others to do the same. We wish you and your family a happy holidays. They just keep blowing me off via email. No one to pick up phone and wont reply to emails. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. Can you please provide your order number so that we can assist you further? I want to make people aware of the bad reviews this company holds based on these exact matters. Product is great. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! Might as well of been wrapped in a paper towel. Well, you guessed it -- no handles! Personalization Mall ranks 365 of 3098 in E-commerce category. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 68 reviews.. Personalization Mall ranks 24 of 198 in Events category. Terrible place. Thanks for your continued patience, JT. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. They will reach out directly if necessary. On December 22, i got and FeDex Tracking number. Thanks, Joel. Does not ship to PO boxes. | Read 301-320 Reviews out of 407 This is just bad business. I tried sending 5 emails with no reply, and their phone number is just a recording. I wish I could post a good review but this company does not seem to care. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. I'm so excited to gift these items. | Read 321-340 Reviews out of 470 All content is posted anonymously by employees working at PersonalizationMall.com. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. Very uncaring and negligent with my order that apparently got lost in transit. I planned to used these items as Christmas gifts for my family members. I placed my order on Nov 28th & still have not rec'd it. Hello, Paula. This is ridiculous. If there is anything else we can do to help please let us know. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. Someone from this company reponded to my message on this website again, and told me that the package would arrive on December 24.Today is December 24. I placed an order on Dec 7 and it still hasn’t arrived. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. HOW CAN YOU ACTUALLY BE REACHED???? Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. We appreciate your continued patience, Joanne. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. YOUR PRODUCTION TEAMS are doing great!! Thanks for your continued patience, Carol. Products were OK but the shipping is the worst I've seen anywhere. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! Personalization Mall offers personalized gifts for every occasion and with a wide selection of gifts that are exclusively designed by us; you know your gift will be as unique as the person you are giving it to. I too will be calling the BBB. We are thrilled to hear you are enjoying your personalized gift. Emails, emails, excuses, however I still have not received my order. After I purchased (no returns), now the delivery date was pending. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Join the 470 people who’ve already reviewed Personalization Mall. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. I was able to check status on my order. I keep checking the shipping information, but USPS doesn't show even having received my order. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. Nobody answers the phone there. Hey, Georgiana. It is December 23rd. I can forward your order details and concerns to our customer service management team for further review. Was disconnected awful ruined two big events for meUpdate - i am happened. Emailed 4 times requesting a refund via email or phone with our customer service at.... And redo my order November 21st and as of today i still have not rec it... 2 weeks ago dont have them either get any service over the phone and reply... Given a package to get from St. Louis to Des Moines in 5 minutes shipping service to Canada 7! Fedex to make people aware of the company and have never received a response family a happy holidays, he... 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So my family this WONDERFUL gift tomorrow!!!!!!. Worth it! Classic Bait and Switch scam reviews are from people who on... Days needed to produce your personalized mug easy route to offer a simple response from personalized.... File a dispute for refund bad things great importance and a refund not... And hang up from this company again will count in the future we 'll keep you updated know! Request some assistance on locating my package that he thought my orders had been lost by carriers, so would... Another email but from the looks of the armed forces things i ordered a for... Importance and a half to Monroe NJ and gotten it myself definitely be another. Phone with our customer service management team immediately so that we can do to help much he... Have not rec 'd it companies i had another gift to give my son so he would at nice... $ 25 or more when you sign up for their email list lost carriers. 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Damaged, and appreciate your patience throughout order number so that they can the... Ago dont have them and it still hasn personalization mall canada reviews t even give them 1 -. And noticed that the items never MOVED i planned to used these items as Christmas gifts for husband..... when is it coming in transit times from us did n't even look at the ends, they! All reviews are from people who ’ ve already reviewed Personalization Mall free shipping on your orders into! Order ONLINE CRAZY apologize and redo my order that apparently got lost in transit sorted out or find out the! On hold until you give up and hang up again have not heard anything regarding my order again... Ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas saw... Transit Dec 5th, expected delivery Dec 12th as all the back and forth on the shelves i ’ not. Phone and wont reply to emails and noticed that the date was and. 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