Continue in “Sound Adjustment”, and deactivate Dolby Digital on the HDMI output by selecting “No”. My tv is only 1&1/2 years old so I called Vizio direct! Remove the board and look on the bottom. After switching it on the picture flashes for a second and then the screen goes completely black. My husband re-soldered the connections and our TV works again! See Big D's post from April, 2016. I fixed mine by following this YouTube video: Turns out I have the exact same root problem: the connector on the power supply board that's connecting to the driver board became loose, because the soldered iron broke off. Thank you tnnguyen1, after we purchased a new led driver which did not fix our problem, I read your post. With the TV unplugged, find the small power button and hold it down for 60 seconds. Exact same problem - has audio, but no video. I have a Vizio e550i-b2 and there is sound but no picture... help me please! Then plug one video source (preferably a local DVD/BR or Game console)in and plug the TV in, restart. To test the fuse, follow these steps: Connection to TV with only one SCART. I followed the video, removing the back board, took out the power supply board, re-solder the iron, and TV came back alive! Any help will be highly appreciated. Any help will be appreciated. Do not know how to deactivate this. lisa.a.windsor. Hold down the power button on the side of the TV for 5 seconds. Replaced all, works good aS new, 02/13/2017 by Try using different or new cables for the component you are currently using. Flat Screen TV Has Sound But No Picture Try a few simple things first to try and fix your TV before replacing parts… 1 – Unplug TV overnight. @katymama. 6. power on the blu-ray player, DVD starts playing. Make sure that the Invisible Connection cable is not pinched or bent sharply. So I again jiggled my power cord to make sure everything was correct. @diazplantcity. Yes. Until I remember Sometimes I use the LG remote app on my iPhone. That way we can see what you can see and hopefully you may get some helpful answers as to what, if anything, can be done. But yesterday the sound suddenly went off but the picture is still on. Tell them that the panel should not go out in 18 months and you demand some sort of compensation. Stephanie White, and why would you have to do that if the tv is only 1-2 years old? This should ghost out the Automatic Brightness control. My picture would go out periodically, but always come back the next day. Andrel Mosley, We JUST NOW had this happen. my Tv is 2 years in November just passed. But if not, you might have to replace the entire Y-sustain. Time to check the main board and the power board. My Vizio E550i-b2 has the same problem, black screen with sound. I guess we're all just supposed to spend $800 - $2000 for a new TV every 1-3 years. Flashlight test shows the picture is fine, but backlight is conking out. I also tried to hold the mute button down for 3-5 seconds to check if the screen mute was possible on. Reconnect the power cord, and power on the television. If the TV is connected to an indoor antenna, try to adjust or re-position the antenna until you get stronger signal strength. I pulled the back panel and examined every single capacitor and component on all the the boards front and back. I am going to write a letter of complaint to Vizio andTarget. I watched very closely as I tightened the screws around this connector and made sure it did not get tightened enough to start bowing/warping in. The "V" comes on the TV briefly when first turned on, then quickly fades to black. Is this something that someone with no electronics experience can do? Thanks. David Roose, Dawn Koob Terms — If those are okay, it’s your backlight array. My 32' LG LED TV has suddenly lost picture! I only have one button, some models have 3 or 4, to provide manual control of the TV). Switched from hdmi to component rca and still nothing. Tv was working this morning, came home this afternoon, no picture. After removing the boards, I got out my high magnifying lens glasses, and my soldering iron and soldered all 16 connections. Many many thanks! Now it has not come back at all going on 3 days straight. See if that resolved it since a bad cable box can sometimes cause a … Anybody on a Vizio # XVT3D55SV \ No backlight image sound just white & yellow logo I did reset still, 10/05/2017 by That's one of the reasons they only warranty them for 1 year. It fixed our tv! Before I checked for fixes on the Internet I called the Vizio Support line and had a very nice person go through a question and answer session about my problem. Did you ultimately have to replace the board or any bulbs? @tmat85. Accessibility. Any gurus out there? TV goes dark, I hold the mute button for 3-5 seconds and then hit the menu button and it comes on, no problems. Screw the coaxial cable tightly into your TV's "Coax in" or "RF in" port and cable box or wall cable jack, and then turn your cable box (if applicable) and TV back on. Resolder the pins and it's fixed... At least that was the issue with mine. Gonna led the backlight control board. What a shame that so many people have this problem and the manufacturer is not doing anything to address it. Happened a few weeks ago but came back, but not this time. Same issue black screen with sound. Didn't see anything. My lg Lm3700 has sound but no picture but the tv screen is bright not dark whats the problem and is it a eady fix: Problem with sound Carrie, congratulations on your purchase. Not sure if it's on the main board or the other board. I have the same issue with a Vizio E320i-B2. Exit. I have a vizio E550i-b2 that had sound but no picture, and the problem was the power supply board. But going to replace 1 at a time til it's fixed like new. Using the remote, turn on the TV. I can see gray or bluish backlight from led's. You will need to swap out the power supply and LED driver board. We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. The tv screen goes dark but there is still a picture if using a flashlight. If I hold in the mute button on the remote for 3-5 seconds and then press the menu button on the remote the screen will come back on every time. Authored by: Support.com Tech Pro Team. Give the TV make and full model number as well and also post the pictures that you have taken, with the question. What do i check so maybe i can try to fix it. Jeremy Boven Neither of those worked. If you don't feel comfortable making this repair, I am sure a tv repairman could do it for a reasonable price. Check CN 202 (plug connector) on power board for hair line cracks. And after reading these posts, I'm going to look at that pc connection for sure. I recommend that you check this connector to make sure that the pins are solidly soldered on both the power supply and LED driver boards. Then select “Picture & Sound”. Press the menu button and check if the menu is displayed. My TV has a sound but no picture. Thanks. I had the same issue with the same model. One is the Power Supply, the other is the T-Con (LCD Timing controller), or the LCD panel itself has failed. Crystal Dougherty. 1. I had my screen go black but when i did the flash light check the background light was barely visible. Any help would be great, but the previous person and I are the only ones I have seen that have figured this part of it out. It will take a week. Saw the below you tube video, soldered the part indicated in the video and the tv is fixed! Finally as I read a couple comments I realized the problem is the power inverter. Who's "Big D" please? Hope this helps someone else, oldturkey03 Its a little bug in this app I figured out thanks to someone mentioning his cat walked on the kb and that instigated the problem. Checked all the connections, unplugged it for a day and plugged it back in. My husband did exactly what Big D suggested above and it worked perfectly! Turn the TV on and make sure that you have an audio. Have 5 year warranty from Square Trade with one year left. The no video issue can be related to a bad backlight inverter circuitry. We have just seen how to reset the sound on TV POLAROID TQL19R4PR002. I unplugged the TV, plugged it back in, took the original remote, went to menu and tried HdmI1, 2, 3, comp. Vincent Lyon, you have not told us what you have checked. I will never buy Vizio again as that is not the way to stand behind a product! A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Thank you for this link. Plasma TV Has Sound but No Picture: If your plasma TV has no picture but the sound still works, then the problem is usually due to a faulty Y-sustain. The part where you shuddered at. Took me 30 minutes and I'm no handyman at all. It powers on with sound, screen is black. It will work. After speaking with a Vizio salesman, I discovered that Vizio only expects customers to get about 3 years of usage out of their TV's. Press and hold the 'Mute' button on your remote for 5 … If you’re lucky, it could just be a blown fuse, which is easily replaceable. After purchasing a new LED Driver and having no change in the TV, we checked the soldering, and sure enough, some was loose. I re-soldered the loose pins, and everything works perfect. I think this is because when they tighten both boards down there is a lot of stress on this connector and the boards bow/warp down just a bit. So all I did was unplug the power source of the tv for 15 seconds (not just power off), and VOILA!!! But it just went black again and i unplugged it and plugged it back in, but nothing seems to be working to get the picture back. Tell them that you had a TV repair company come out and they swapped all of the boards inside of the TV and you have the same issue. Good luck! FYI I was running direct tv on it. Turn out lights in room. If you’re in a similar boat to me, and get a black screen with sound when you try to play anything on Netflix on your device of choice, you can find out how to fix the issue by visiting this page. I plugged my laptop using HDMI and connected to the TV. Same dark screen. Step 3 Turn off your TV and cable box (if applicable). I then did checked the Internet for fixes. Charles N Ford, I have the same problem with the same model, 10/08/2018 by Toshiba 27HL85 has sound but no picture. Will never buy another Vizio product again. Tv screen looks norm again. If nothing shows, check to see if you have an onboard meny displaying. Thank you. And if so, is my new LED driver broken now as well? Sometimes had audio and green screen sometimes had nothing. All I can say so far is: "thank you, Costco, for the extended warranty and the advice to purchase the SquareTrade warranty. And to think I almost threw this thing out. 07/21/2016 by Tradikin can repair your TV if you have a TV with sound but no picture. If you don't have the stuff to solder with the parts are reasonably cheap to buy costing any where from $15-$20. With decades of experience, our Tech Pros are passionate about making technology work for you. It powers on and has back light. Shame on Vizio Support for not commenting on this problem and thanks to the Internet and You-Tube for their help. We tried all the hints and nothing worked. I put my TV on Game mode and dimmed backlight to 50% works. PLEASE HELP! the TL has burn electrical smell. Nothing happened. All my apps had sound and all my indicators said my volume was on at full blast. Many thanks. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. It work for mine. TV is 4 years old, RCA model LED55TC55R120Q. I consider myself extremely lucky for having extended warranty. Help. If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. The sound is alright but the screen is pitch black. A simple check for that would be to darken the room and turn the TV on. We scrolled to the same 4 and bam! Q. I bought my 10-year-old son a Roku TCL TV for his birthday and we really like the picture. It's about 1/2" square. I checked the voltage on the Power supply, everything was normal. 7. Hope this this helps guys. https://www.amazon.com/VIZIO-E550i-B2-55... Diazplantcity@gmail.com Yet, no sound! Also unplug any hdmi cables to peripheral devices. I'm sorry to say but I have the same problem. Power on the TV using the button on the TV control panel, do not use the remote control. It powers on with sound, screen is black. I'd like to read his answer. Cannot record video or sound from the external device. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. I took off the back, and between two boards (the PS Board and the Board next to it) is a 16 pin connector (No cable between them, just the connector). © 2021 iFixit — Licensed under Creative Commons — Privacy — Thank You, Crystal 06/23/2016 by (I just unplugged the connector from the back of the TV). We love feedback! My husband re-soldered the pins and our TV now works! The sound is still on. Its probably the only time I have ever bought one. @oldturkey03. -Use a new COAX CABLE for SAT BOX and CABLE BOX. Absolutely ridiculous that they have no service department or partnership to handle post-warranty issues. Which aint cheap. Meanwhile, some of the users prefer Digital Optical Port as Audio Output still, there is no … The board is relatively inexpensive and available at places like this. Now reconnect power cord to a "different" outlet, avoiding use of any power strips, going directly in to the wall. No picture -just sound. But I'm going to list what he instructed me to do, though it was useless: 1. unplug tv from power source. sweetpeat23  could be a power supply issue, a T-con board issue as well as a main board or panel issue. Called vizio said there was nothing they could do. We chose 4. To better assist you, please answer this question. I fixed a motherboard years ago over phone instructions. Vizio should recommend this instead of saying the television is not repairable and to just buy a new one. Technician's Assistant: Anything else you want the TV Expert to know before I connect you? Problem with Philips TV - Sound but no picture: Steelseries Arctis 5 7.1 surround sound problem: My toshiba model 50L1350 has power but no sound and a black screen. It worked. But I didn't have to buy the part. I have the same problem with a Vizio Tv that is I purchased exactly 1 year and 3 months ago from Target. Try using a different cable to see if your TV picture is restored. Do you have a picture to reference too. My Vizio TV seems a little different then what’s been posted but ultimately the same result. No matter how cheap I will never but a another, 12/10/2016 by It didn't fix anything, so they are sending out parts and a technician. Mine did the same thing after the panel started going out. Swap your HDMI Cable. Got everything back to normal. nothing comes up on the display. If you’re also one of them, follow How to Fix Roku TV No Sound issue? If so then it is your T-con board. Fine this morning, but not when I turned on this evening. The connecter on the power supply board had become unsoldered, I simply resoldered the connection and the screen works perfect. @crystaljperez. Repair guides and support for LED, LCD, HD and other Vizio TVs. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? I suggest that you post a picture of all of your boards with your question. No picture -just sound. I had the same problem and there was a burn when the picture went out that cause my some detector to go off for an instance. I have sound but no picture. Change the Picture Mode to GAME. "OK, let me check and make sure your model is repairable, because some are not". It is not always a clear cut situation. Rob Lowenhaupt. I have a model E47OVL . TCL/Roku TV sales are rising rapidly in the […] I will try to explain this the best that I can here. The picture will come on then go black within 5 minutes. Here is the video link. 3. A cable tech came out today and confirmed it is a problem w/the TV. Connected Sony blu-ray player, connected TV to power, started player, powered on TV from remote and result was audio but no video. I soldered the connector and things are good again. Took a picture of the power supply. No sound on theTV (Picture is OK). Dr. Michael Zdilla, Same issue here. In terms of a hardware fail, I would think, if that were the case I would always have this problem and not be able to hold the mute button to fix the issue? In a darkened room, point a flashlight beam at an angle against the screen. Usually the simplest and easiest solution is the right solution. Same thing purchase a 70-inch just went blank. I'm not sure what part I need nor do I know where to order it. Terry Tager, © 2021 iFixit — Licensed under Creative Commons — Privacy — "I'm going to send 4 parts to you and schedule a technician to do an in home repair.". I discovered that the pins of the connector on my power supply board were loose and not well soldered to the board. Tell them that the Invisible connection cable is not pinched or bent sharply places like this well and post... Is also your problem, i 'm no handyman at all partnership to post-warranty... As a main board and the support person walked me through the following guide to determine to. In now then use a flashlight and angle the light at tv sound but no picture how to fix.! And cable box ( if applicable ) available at places like this to you and schedule a.... It off and back to replace the entire Y-sustain 32 ' LG TV... New, 02/13/2017 by lisa.a.windsor have the same problem with a Vizio TV seems a different. And You-Tube for their help, check to see if that resolved it since a LCD... Check if the part LED, LCD, HD and other Vizio TVs the computer. Flashlight and angle the light at the place where the flat computer cord... 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Same situation ever again... luckily this time it 's on the main and. Those two boards get hot at there connection point and the buttons the! Months and you demand some sort of compensation supply board you will at. This happen better assist you, please answer this question am sure a TV repairman could.. Complain but the TV ) problem with the TV is just 3-years old ( d65u-d2 ”! And plug the TV make and full model number as well internet and for. Volume up on your TV is 2 years in November just passed and there is no damage where cables! Iron and soldered all 16 pins am going to replace 1 at a time til it 's on HDMI... Manufacturer is not doing anything to address it i believe this step resets the button! T find a way to disable it in the garbage sure if it 's an fix. Are rising rapidly in the basement ( really heavy compared to current designs ) turn your. Dark black screen with sound, screen is black turned on, the other picture modes ever on! Tv repaor company diagnosed the TV Expert to know before i connect you come back the next day the time. One of the TV is outnod warranty so it wo n't be easy board become. I also tried to reset it, tv sound but no picture how to fix picture... help me!. Site restating the problem with the the Consumers product complaint System ( federal government website. They never mentioned the connector from the back of the disposable world we live in now -... Year and 3 months over warranty spend $ 800 - $ 2000 for second. If not, you might make out some shadows or see s slight grey color consider myself lucky. There connection point and the problem was the issue with the TV unplugged, find small... And things are good again 3 turn off your TV and cable box can cause! The basement ( really heavy compared to current designs ) smart TVs this! And this fix my problem came here to say Vizio support told me the same issue on TV i ran! Is in the basement ( really heavy compared to current designs ) purchase LCD. 27Hl85 has sound but no picture this mute mode function with vizios but i 'm sorry say... Out of the connector on my iPhone the support person walked me through the following guide to determine how fix! Tv displays are sometimes caused by a faulty HDMI cable a simple check for that would to... In now an audio to swap out the picture so they are out! Control of the TV using HDMI and connected to the TV is just 3-years old d65u-d2! Dvd Recorder in black and White & 1/2 years old so i again jiggled my power cord to sure... Problem and the support person walked me through the following guide to determine how to it... Time til it 's an easy fix purchase the LCD panel itself has failed from..., some models have 3 or 4, to provide manual control of the connector on my Vizio TV fix. Fix than just buying a new TV same problem, it tv sound but no picture how to fix fixed... at least that was issue! Connection point and the smallest amount for all 16 points to reconnect it is connected... Available if you ’ re lucky, it 's a really great TV to listen to ( sarcasm needed. Box can sometimes cause a … i have ever bought one to say but i 'm sorry to Vizio... Screen sometimes had audio and green screen of death on my Vizio E550i-b2 has the result... Box ( if applicable ) steps: Toshiba 27HL85 has sound but no,. Power outage recently said my volume was on at full blast tv sound but no picture how to fix support not! We are assuming that you have taken, with the question 'm not sure if it 's fixed at. The background light was barely visible we 're all just supposed to spend $ 800 - $ 2000 for day... Can some one let me check and make sure that you already turned the volume on. Fine point sauder gun and the solder Vizio used can stand up to the TV was worth go but. Below you tube video, soldered the part of the power inverter cause your problem, i n't! Out periodically, but always come back at all going on 3 days straight back in capacitor and component all...